Shipping policy

 

We are committed to providing reliable shipping, timely order processing, and clear updates throughout the delivery process. Please review the details below to understand how your order will be handled.

Order Processing & Cut-Off Time

Orders placed before 2:00 PM EST will be processed on the same business day.

Orders placed after 2:00 PM EST will be processed on the next business day.

All orders are typically processed within 1–3 business days, excluding weekends and holidays.

Once your order has been processed and shipped, you will receive a shipping confirmation email that includes your tracking details.

Shipping Times

Delivery times may vary depending on your location and the item purchased.

Estimated delivery times are:

United States: 7–10 business days
International: 10–14 business days

Please note that these delivery windows are estimates only. Delays may occur due to carrier issues, customs processing, holidays, or periods of high order volume.

Shipping Costs

We offer flat-rate shipping:

United States: $4.99
International: $6.99

Shipping fees will be shown at checkout before your order is completed.

From time to time, we may offer free shipping promotions. Any available promotion will be clearly displayed on the product page or during checkout.

Tracking Information

After your order has shipped, you will receive a tracking number by email.

Please allow 24–72 hours for tracking information to update after shipment. It is normal for tracking activity to be limited during the early stages of transit.

Split Shipments

If your order contains multiple products, some items may be shipped separately to help ensure faster delivery.

If your order is split into multiple shipments, you will receive separate tracking numbers for each package.

International Shipping & Customs

For international orders, any customs duties, taxes, import fees, or related charges are the responsibility of the customer.

Customs processing times vary by country and may cause delays that are outside of our control.

Incorrect Address Disclaimer

Please make sure your shipping address is complete and accurate before placing your order.

We are not responsible for delivery problems caused by incorrect or incomplete shipping information.

If a package is returned because of an address error, additional reshipping fees may apply.

Delayed or Lost Packages

If your package appears to be delayed, please wait until the full estimated delivery timeframe has passed before contacting customer support.

In many cases, delayed packages are delivered shortly after the estimated delivery window.

If the carrier confirms that your package has been lost, please contact us at support@lenavose.com, and we will help you resolve the issue.

Contact Us

For any questions about shipping, please contact us at:

support@lenavose.com