Refund policy
Returns & Refunds Policy
We strive to ensure you are completely satisfied with your purchase. Please review the following Returns & Refunds Policy before submitting a return request.
Return Eligibility
Returns may be requested within 30 days of the delivery date.
To qualify for a return, the item must:
- Be unused, unworn, and in its original condition
- Be returned with all original packaging
- Be accompanied by proof of purchase if requested
Items that do not meet these requirements may not be eligible for return.
Return Authorization (RMA Required)
All returns require prior approval before being shipped back.
To begin the return process, please contact us at [support@lenavose.com] to obtain a Return Merchandise Authorization (RMA) number.
Returns sent without an approved RMA may be refused or returned to the sender.
Return Shipping
Customers are responsible for all return shipping expenses.
For your protection, we strongly recommend using a trackable shipping method. We are not liable for returned packages that are lost, delayed, or damaged during transit.
Refund Process
Once your returned item has been received and inspected, we will notify you regarding the approval or denial of your refund request.
If your refund is approved:
- The refund will be issued to the original payment method used for the purchase
- Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider’s processing times
Please note that original shipping charges are non-refundable.
Exchanges
At this time, we do not offer direct product exchanges.
If you wish to receive a different item, please return the original product in accordance with this policy and place a new order separately.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us at [support@lenavose.com] within 48 hours of delivery.
When submitting your claim, include clear photographs showing the damage or defect. We will review the issue and work to provide a resolution as quickly as possible.
Non-Returnable Items
The following items are not eligible for return:
- Final sale or clearance merchandise marked as non-returnable
- Gift cards
- Products showing signs of use, wear, alteration, or damage caused after delivery
Any products that are not eligible for return will be clearly identified on the applicable product page.
Contact Us
If you have any questions regarding returns, refunds, or this policy, please contact us: